PartyVeil legal
Refund Policy
Last updated: 29 August 2026
We want customers to pay only after they have built and previewed their PartyVeil. This policy explains how we handle problems, cancellations and refunds once paid checkout is available. It does not limit statutory consumer rights.
Before payment
You can build the party, review generated questions and test the experience before purchasing full event access. Please check names, questions, the partner round, event date and device compatibility before checkout.
If you change your mind
Contact hello@partyveil.com as soon as possible. Where applicable law provides a cancellation period, we will honour it. If you ask us to begin supplying personalized digital access immediately, checkout may ask you to acknowledge how starting that supply affects cancellation rights.
When something goes wrong
If a paid PartyVeil cannot be accessed or materially fails to provide the purchased features, contact us with the account email, party name, event date and a short description. We may first try to restore access, reschedule it or provide a working replacement. Where that is not reasonable, we will provide an appropriate refund.
What is normally not refundable
- A completed event that worked substantially as described.
- Mistakes in user-provided names, stories, answers or media that were visible in preview.
- Venue Wi-Fi, device, browser or display problems outside PartyVeil's reasonable control, unless the service itself was also defective.
- Content removed because it violated the Terms of Service.
How refunds are returned
Approved refunds are sent to the original payment method. Banks and payment providers may take additional time to display the credit. We will confirm the outcome by email.